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KMID : 0613620210410030177
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Health Social Welfare Review
2021 Volume.41 No. 3 p.177 ~ p.194
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Quality of Medical Service and Satisfaction Perceived by Foreign Patients: A Systematic Review
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TIAN YUZHUO
Yoon Hee-Soo
Choi Man-Kyu
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Abstract
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An increasing number of foreigners visit Korea for various reasons such as tourism, employment, and education. Moreover, medical institutions and treatment are one of the factors which attract foreigners to Korea, and the number of foreign patients is increasing. This study aimed to systematically review the existing literature regarding the quality and satisfaction on medical services perceived by foreign patients visiting Korean medical institutions and to suggest implications for future research and policies. This study analyzed a total of 28 articles which were published on domestic and international web-based electronic databases. The results indicated that the most studies focused on factors affecting satisfaction with medical services, and behavioral intentions. Furthermore, the studies dealt with various population groups from different countries including China, Russia, Japan, and the U.S. The studies which include Chinese who visit medical institutions in metropolitan area as the participants accounted for the largest portion. Among the factors that affect the satisfaction with medical services, the expertise of doctors was the most significant factors affecting satisfaction. Based on these findings, medical institutions should develop targeted strategies based on the nationality of the foreign patients.
Moreover, it is also necessary to develop valid scales which reflect the characteristics of foreign patients to measure the perceived quality of medical institutions and satisfaction with medical services. Further studies should also focus on various factors which impact on satisfaction with Korean medical services to attract foreign patients.
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KEYWORD
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Foreign Patients, Quality of Medical Service, Medical Tourism, Systematic Review
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